Refund policy

At PANAR - Pan African Retail (Pty) Ltd, we want you to be happy with every purchase. Please read our return and refund policy carefully.

Eligibility for Returns
We accept returns under the following conditions:

  • The product must be returned in its original condition — unused, undamaged and in original packaging
  • Return requests must be submitted within 7 days of receiving your order
  • Items that are damaged, used or altered will not be accepted for return

Return Shipping Costs
The customer is responsible for the cost of return shipping. PANAR does not cover return delivery fees.

How to Request a Return
Contact us via:

Please include your order number and reason for return.

Refunds
Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds will be processed within 5–7 business days back to your original payment method.

*Non-Returnable Items

  • Digital products*
  • Custom or personalised orders
  • Items marked as final sale